WHEN WILL I RECEIVE MY UNIT?
YOUR ORDER SHOULD ARRIVE WITHIN 2-6 BUSINESS DAYS | PLEASE SEE OUR SHIPPING & DELIVERY POLICY FOR FURTHER DETAILS
HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?
FOR CLIENT SERVICE INQUIRIES PLEASE EMAIL ASSISTANCE@ARIADESIGNERHAIR.COM
PLEASE ALLOW 24-72 HOURS FOR A RESPONSE | MON-FRI / 10AM-5PM CST
I HAVE RECEIVED MY ORDER AND NEED SOME ADDITIONAL ASSISTANCE.
PLEASE CONTACT ASSISTANCE@ARIADESIGNERHAIR.COM FOR POST SALES HELP
HOW DO I FIND OUT ABOUT UPCOMING LAUNCHES AND RESTOCKS?
PLEASE SIGN UP FOR OUR NEWSLETTER FOR UPDATES ON UPCOMING PRODUCT LAUNCHES AND PRODUCT AVAILABILITY
CAN I GET A CUSTOM WIG MADE?
BOOKINGS FOR CUSTOM UNITS ARE EXTREMELY LIMITED. PLEASE EMAIL ASSISTANCE@ARIADESIGNERHAIR.COM FOR CUSTOM OR SPECIAL ORDER REQUESTS
THE WIG I WANTED SOLD OUT, WHEN WILL IT BE RESTOCKED?
PLEASE SIGN UP FOR OUR NEWSLETTER FOR RESTOCK UPDATES
HOW DO I SUBSCRIBE TO YOUR NEWSLETTER?
PLEASE SEE THE "CONNECT" SECTION IN THE FOOTER OF OUR PAGE FOR NEWSLETTER SIGN-UP
DO YOU ALLOW REFUNDS/RETURNS?PLEASE SEE OUR
RETURN POLICY FOR DETAILS
WHAT IS A LACE CLOSURE?
LACE CLOSURES ARE HAIRPIECES WHERE HAIR STRANDS ARE TIED ON FINE LACE - TRADITIONALLY APPLIED WHERE THE HAIR WOULD HAVE BEEN LEFT OUT TO GIVE A NATURAL LOOK TO SEW-INS OR WIGS
WHAT’S THE DIFFERENCE BETWEEN A LACE CLOSURE AND LACE FRONTAL?
A LACE CLOSURE GENERALLY MEASURES BETWEEN 4x4" & 6x6" -
LACE FRONTALS ARE 13x4" OR 13x6" FOR EAR TO EAR COVERAGE
WHAT IS A CUSTOMIZED HAIR LINE?
HAIRLINES ARE TWEEZED TO A NATURALLY DENSITY AND SHAPE, WITH BLEACHED KNOTS FOR A MORE NATURAL ILLUSION
HOW DO I CUSTOMIZE MY LACE COLOR?
YOU MAY PURCHASE A LACE TINT TO MATCH THE TONE AND DEPTH OF YOUR SKIN TONE OR LIGHTLY APPLY YOUR FOUNDATION SHADE TO THE BACK OF YOUR LACE PIECE & SEAL WITH HAIR SPRAY
WHAT DO I DO IF MY WIG IS TOO LARGE?
WIG UNITS WILL INCLUDE AN ELASTIC BAND AND/OR ADJUSTABLE STRAP TO AID IN TIGHTENING YOUR FIT.
BEFORE ORDERING, PLEASE TAKE A MOMENT TO MEASURE YOUR HEAD FOLLOWING THE SIZE GUIDE AT THE BOTTOM OF THIS PAGE TO MAKE THE BEST PURCHASING CHOICE - WIGS CANNOT BE EXCHANGED
CAN I SEW MY WIG ON TO BRAIDS? GLUE IT ON? WEAR IT GLUELESS?
EACH UNIT CAN BE WORN GLUELESS. YOU MAY CHOOSE TO HAVE THEM INSTALLED WITH ADHESIVE OR STITCHING
WHAT IS DENSITY?
WIG DENSITY IS DEFINED AS HOW THICK OR THIN THE HAIR ON YOUR LACE WIG WILL BE.
THE STANDARD AND MOST POPULAR CHOICE IS 120% WHICH IS NATURAL/MEDIUM DENSITY.
THE AVERAGE HUMAN HEAD IS CONSIDERED TO BE BETWEEN 100%-120%.
100% = LIGHT TO MEDIUM DENSITY
130% = MEDIUM DENSITY
150% = MEDIUM TO HEAVY DENSITY
180% = HEAVY DENSITY
WHAT IS THE BEST HAIR COLOR FOR MY SKIN TONE?
SELECT A TONE THAT'S OPPOSITE FROM YOUR SKIN'S UNDERTONES. WARM SKIN UNDERTONES MIGHT OPT FOR A COOLER HAIR COLOR, AND VICE VERSA.
IF YOU HAVE NEUTRAL SKIN, YOU HAVE THE THE GIFT TO WEAR IT ALL.
WHAT PRODUCTS TO USE ON MY COLORED WIG UNIT?
TO LEARN ABOUT THE BEST PRODUCTS TO PRESERVE YOUR HAIR COLOR, PLEASE VIEW YOUR AFTER CARE GUIDE EMAILED AFTER ORDER CONFIRMATION
CAN I WASH MY UNIT/STRAIGHTEN IT/APPLY HEAT/SWIM IN MY WIG?
YES, ALL PIECES ARE MADE WITH 100% HUMAN HAIR
HOW DO I CARE FOR MY WIG?
TO LEARN ABOUT PRESERVING YOUR ITEM, PLEASE VIEW YOUR AFTER CARE GUIDE EMAILED AFTER ORDER CONFIRMATION
HOW DO I KNOW MY CAP SIZE?
